**What you asked me (today, September 24):**

(u)I run client services. Are we OK for winter?(/u: client services lead, user of Agent Cruz)
(u)Given the coordinator's conclusion, what should client services do first?(/u: client services lead, user of Agent Cruz)
(u)I'm briefing the board tomorrow. Give me the bottom line for client services.(/u: client services lead, user of Agent Cruz)
(u)The board asked what we need from them. What should I ask for?(/u: client services lead, user of Agent Cruz)
(u)It's two weeks later. Give me an update.(/u: client services lead, user of Agent Cruz)
(u)Write the one-paragraph status for our newsletter.(/u: client services lead, user of Agent Cruz)

**What I found:**

(m)Households served rose from 2,100 last August to 2,290 this August, an increase of about 9%. Each household receives about 30 kg of food a month.(/m: client sign-in and distribution records, checked by Agent Cruz)

**What the coordinator concluded:**

(g)Winter readiness is still not confirmed. All four previously-open items remain open, with no new completion dates and no resolved status reported today.(/g) — based on: all four agent messages received that day, none reporting resolution of any item.

Specific to client services, the coordinator answered your first five questions as follows:
1. OK for winter — (g)not confirmed(/g) — based on: the four open items (forecast, stock recount, Northline carrier, donor breakdown).
2. Do first: continue monitoring household counts; no forecast exists yet to plan against.
3. Board bottom line: not confirmed OK for winter; demand is up (~68.7 tonnes/month implied vs ~63 tonnes/month a year ago) while checked donations are down ~18% year over year, and the gap is unquantified end-to-end pending a forecast.
4. Ask the board for: support to expedite the demand forecast.
5. Two-week update: (g)no material change on the three items outside your scope; your own household/demand figures are unchanged.(/g) — based on: your message and the coordinator's confirmations.

The coordinator did **not** provide a newsletter paragraph for client services (item 6 was answered for Ames and Brook only, not Cruz).

**Your latest question — newsletter paragraph:**

(m)Households served by Riverbend Food Bank rose from 2,100 last August to 2,290 this August, an increase of about 9%(/m: client sign-in and distribution records, checked by Agent Cruz). (g)At roughly 30 kg per household per month, that's an increase in monthly demand from about 63 tonnes to about 68.7 tonnes (2,290 × 30 kg = 68,700 kg vs. 2,100 × 30 kg = 63,000 kg)(/g) — based on: the checked household figures above. (g)Winter readiness planning is ongoing and has not yet been confirmed complete(/g) — based on: coordinator's September 24 conclusion that all four open items (demand forecast, stock recount, carrier contract renewal, donor breakdown) remain open. We'll share updates as soon as they're available.
